Refund and Returns Policy

Exchange and Return Process:

As part of our commitment to customer satisfaction, we have established a straightforward and hassle-free exchange and return process. We firmly believe that your shopping experience should be worry-free and that you should have the utmost confidence in the products you purchase from us. Therefore, we want to ensure that you have the right to return or replace any product that falls short of your expectations.

In accordance with our policy, you are entitled to return or replace a product if it is confirmed to have a manufacturing defect within 7 days from the day of receipt. This gives you ample time to thoroughly inspect the item and identify any potential issues. Our team will carefully assess the product to verify the manufacturing defect, and upon confirmation, we will gladly facilitate the exchange or provide a suitable replacement. Your satisfaction is our top priority, and we strive to make the process as smooth and efficient as possible.

Reservation and Shipping Process:

We understand that sometimes you may require a reservation rather than a regular order, especially when it comes to certain high-demand items such as suitcases. Our reservation process has been designed to accommodate your needs and ensure a seamless experience from start to finish.

Once you have made a reservation for a suitcase, our dedicated team immediately begins processing your request. The reservation process typically takes approximately 10 to 15 days, during which we meticulously prepare your chosen suitcase and finalize all the necessary arrangements. We want to make sure that everything is in perfect order before we proceed.

After the reservation period, we proceed to ship the suitcase directly to your home. We understand the importance of timely delivery, and we work diligently to ensure that your package reaches you as quickly as possible. Taking into account the reservation and shipping time, the entire process usually takes around 20 to 30 days. Rest assured that we prioritize the safe and secure transportation of your reservation, so you can eagerly anticipate the arrival of your selected suitcase without any concerns.

We value your trust in our reservation and shipping process, and we are committed to providing exceptional service every step of the way. Should you have any questions or require further assistance, our customer support team is always available to address your concerns and provide the necessary guidance.